Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.
Returns (refunds and exchanges)
If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery may also be refunded.
There are certain situations where only partial refunds are granted (if applicable):
• Books or other paper products with obvious signs of use;
• Any item not in its original condition, with original tags and packaging or which is damaged or missing parts for reasons not due to our error; and
• Any item that is returned more than 30 days after delivery.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by emailing firstname.lastname@example.org
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange an item for the same product, please send us an email at email@example.com . Once we have confirmed the exchange you can post your item to: Lifecycles Leeds, 549 Stanningley Road, Leeds, LS13 4EN. We recommend using a tracked and insured service.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please mail your product to: Lifecycles Leeds, 549 Stanningley Road, Leeds, LS13 4EN with your details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the good. You will be responsible for the cost of returning a cancelled order to us.
To exercise your right to cancel follow the steps below:
1. Please email firstname.lastname@example.org
2. Please include your name, address, order number and a contact number we can reach you on.
3. Please provide details of why you wish to return the items
4. Once we have confirmed the return, please ensure that you send the item back in its original packaging, unused and with original tags etc.
5. We recommend returning the goods via a tracked and insured postal method as you will be responsible for the goods until they are received by us.
We will refund to you the price paid for the items, the delivery cost will only be refunded in the event the item is not as described or in the case of faulty goods. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back within the agreed timescales, then we will be unable to process a refund for you.
WE ARE OPEN!
We have extended our opening hours to make visiting us during Lockdown a little easier.
We are open:
Mon - Sat. 9AM - 6PM
Thank you for your ongoing support into 2021 - we hope your bikes are bringing you some enjoyment! :)